Customer portal and application
GMP+ Data-driven customer portal for certification
GMP+ guarantees food safety in the animal feed chain. Together, we renewed the customer portal as part of the modernization of the FSD (Food Safety Database) chain. We migrated the existing FSD application to a new, scalable environment and have been building on new functionalities and improvements since then with the aim of taking work off the hands of both end users and the GMP+ team.
The project at a glance
We provide a user-friendly, fast and secure portal on top of a future-proof data architecture. Core: clear flows for certification processes, better data access and tools that minimize administrative actions.
Deliverables
Migration of the existing FSD application
Validation with target groups
Validation with stakeholders
New GMP+ application/portal
From MVP to iterative development
Integrations & data
Links with FSD and certificate data
Integration with gmpplus.org (Umbraco)
Standardised API layer for various services
Data model replacement and cleaning
Expertise partner
UX Strategy
UX research
UX Test
UI design
Xuntos expertise
Technical architecture
.NET backend
Vue front‑end
Azure DevOps & hosting
Data migration
Outdated application to modern service
The original FSD application no longer met UX, performance, and scalability needs. In addition, the internal workload at GMP+ required smarter tooling: fewer manual steps, more consistency and clarity in data and processes.
Key goals:
- Save time for users and back office
- Unambiguous flows for certification and registrations
- Scalable and secure architecture on Microsoft stack
- Continuous development without a standstill in production
Discovery & Technical Preparation
In the discovery phase, the foundations were laid for a future-proof solution. Together with GMP+, we mapped out the goals, user journeys and KPIs to understand exactly how users work with the application and where the opportunities for improvement lay. Based on this, we developed prototypes, which we validated with representative user groups. At the same time, the data sources and business rules were carefully inventoried so that migration and further development could be based on a clear and reliable data model.
MVP delivery to releases
The construction phase was iterative, in biweekly sprint rounds over a period of more than two years. In addition, we migrated the existing FSD functionality to a completely new, scalable application. The front-end was developed in Vue.js with a component-based UI and design system, while the back-end in .NET runs with standardized APIs. We also integrated the application with gmpplus.org for current scheme documents and news articles. The rollout took place in Microsoft Azure, including CI/CD processes, monitoring and logging.
MVP delivery to releases
Due to the complexity of the migration and the crucial role of data within GMP+, a phased Go-live plan has been set up. This approach ensured that functionality was gradually activated, risks were managed and the continuity of service was always guaranteed.
Agile further development
After the first delivery, the team continues to work according to the Scrum Agile method. In short sprints, new functionalities are added, existing components are refined and priorities are set based on user feedback and changing needs. In this way, the portal continues to develop and grow with GMP+'s ambitions.
For users and the GMP+ team
For users
- Faster tasks** (input, renew, view status) via clear, fault-tolerant flows
- Self-service and where possible (status, documents, history)
- Clear UI: fewer fields per step, better explanations and validations
For the GMP+ team
- Work off your hands by automating repetitive tasks
- Better data quality through validations and consistent definitions
- Insight with dashboards/logging and error handling
Robust, safe and flexible
Technology & Management
- Modern .NET + Vue stack
- Azure for hosting, CI/CD, security, and scalability
- Modular architecture to release features independently
Umbraco CMS — content integration
- Integration with the gmpplus.org website for automatic retrieval of scheme documents and news
- Central control of information flows for consistency between website and portal
- Flexibly expandable for future connections
We are very satisfied with Xuntos' expertise and agility to meet our questions and needs.
The result
A new application is live that meets today's technical requirements. An application with a seamless experience for a faster and clearer user flow.
Collaborate on digital solutions?
We are happy to think along with you when developing your new website. Schedule an informal introductory meeting or request an Umbraco demo.
Cases
What else we built
We work for our customers on the safety and well-being of people and animals. Here are a few examples of what we have achieved together.
